WELCH EQUIPMENT COMPANY HONORED AS
TOP SOLUTIONS AND SUPPORT CENTER BY THE RAYMOND CORPORATION
Denver, CO, 05/03/2023 — The Raymond Corporation honored its top-performing Solutions and Support Centers at the recent Solutions and Support Center Dealer Management Meeting with the Dealer of Distinction award. The Dealer of Distinction (DOD) program was created to drive continuous improvement at The Raymond Corporation and within its Solutions and Support Center network by establishing diverse, yet specific, KPIs in the major areas of: customer support, customer experience and satisfaction, lean management initiatives, share of market, and financial performance. With this objective in mind, The Raymond Corporation continually drives the prioritization of its customers, its Solutions and Support Center partners, and the overall company’s growth and success.
Raymond presented Welch Equipment Company with its highest performance award, Dealer of Distinction. The awards are earned based on a Solutions and Support Center’s performance against Raymond’s benchmark standards in specific areas of operation. Solutions and Support Centers that attain the highest evaluation scores, combined with top market share performance, are named a Dealer of Distinction.
Being named a Dealer of Distinction is based on points scored in the categories of Market Share, Financial Performance, Customer Support Performance, Service Contract Growth and Scheduled Maintenance Completion, Raymond Lean Management, iWarehouse® Solutions, Purchase of Lease Maturities, Forecast Accuracy and Energy Storage Solutions. Categories cover virtually all areas of the business, including sales, service, parts, rentals, leasing, continuous improvement, power and intralogistics solutions.
“Our team here at Welch Equipment is honored to receive the DOD award from Raymond in recognition of top performance in each division of our company. K365 (Kaizen 365 days a year) is our mantra and “Getting Better Together, Everyday” is our value proposition. We have begun the journey of improvement in each division. It’s a cultural effect that never ends. This award is a testament to our people living that idea. Cheers to my team in being one of the best dealers in the nation!” said Chris Rice, Presdent and CEO, Welch Equipment Company.
For more information about Raymond or to locate a Raymond Solutions and Support Center, visit www.raymondcorp.com or call 800-235-7200.
About The Raymond Corporation
The Raymond Corporation, a Toyota Industries Company, is a leading global provider of best-in-class material handling products and intelligent intralogistics solutions. Built on principles of innovation and continuous improvement for 100 years, Raymond’s integrated automation, telematics, virtual reality and advanced energy solutions provide ways to optimize operations and bring warehouse and distribution operations to a new level of performance. Raymond® electric forklift trucks are engineered to achieve increased productivity and efficiency and are designed to provide ecological and economic benefits. Raymond delivers solutions to material handling and logistics markets in North America and globally. Combining operational excellence, award-winning innovation and world-class global customer support, we work together to run better, manage smarter and keep our customers always on. For more information, visit raymondcorp.com and follow us on Facebook, Twitter, YouTube and LinkedIn.
Raymond® is a U.S. trademark of The Raymond Corporation
©2022 The Raymond Corporation. All rights reserved.